Should I make an appointment before visiting?
Absolutely! To better serve our customers and to make sure you have a great experience, we recommend making an appointment before visiting us. While walk-ins are welcome to stop in for viewing or trying on dresses, appointments will be taken first and we can only guarantee a room and a Bridal Stylist if you have an appointment. We have different showroom areas for our appointments that offer different amount of seating for guests. If you plan on bring 3 or more people, you will need to make sure we have a showroom available to fit all of your guests.
Appointments should be made for all departments: Bridal, Bridesmaids/Social Occasion, Alterations, etc.
How many people can I bring with me to the appointment?
We encourage our brides to only bring those for whom they need to make decisions. While a day out with all your bridesmaids and family can sound like fun, in most cases too many voices and opinions can be an overwhelming experience for the bride. For picking out your bridal just bring a few key people and then bring others for an accessory appointment when they can have fun being part of dressing you up for the day. Of course every bride's needs are different, so if you need to bring more than 3 people with you, please call us ahead of time to make special arrangements. On busy days like Saturdays, holidays, or Special Events, we can only guarantee 2 seats for your guests.
Your questionnaire asked about my budget. What if I don't know or am not comfortable with giving out that information?
We want every bride to have a wonderful experience trying on wedding gowns! To help us do that, we try to get as much information as we can about your wants and needs for your wedding before you even step foot in our door. We offer a wide range of price points in the store and can accommodate almost any budget. When we are preparing for your appointment and going through our notes, we research and pre-select some of the gowns we are going to show you when you come in. We would hate to get excited about showing you the perfect dress, then find out it is in an unreasonable price range. Our stock is arranged by price, so you can easily shop our selections without fear of sticker shock. Do not fear that we will only show you gowns at the top of your budget listed, we just don't want to go above it, at least not without your permission.
Should I bring anything with me?
If you have been looking online, in magazines, or pinning on Pinterest, bring us your inspiration! This will help your Bridal Stylist see your vision. Also, come with an open mind, especially if this is your first time trying on bridal gowns. Dresses can look a lot different on the body versus on a hanger and your consultant has been trained in how to best dress different body shapes.
Due to the nature of our wedding gowns, we do require your fashion consultant to help you in and out of the wedding gowns to keep them in top shape since we sell the gowns from our racks all the time. Wear what will be comfortable for you in this type of a situation. Coming prepared with a strapless bra and a pair of heels is always a good idea as it can help you see your complete vision.
Can I take pictures at your salon?
We do have designated areas to which pictures can be taken. Pictures are only allowed in designated areas due to the sensitive nature of weddings, the possibility of another bride or customer being in your background, and that the showroom is located next to the dressing area, NY State privacy laws are enforced. We also have limited time for our appointments. You will only be able to try on a small amount of dresses if you need to take pictures of every gown. To maximize your appointment, we suggest trying on all the gowns you can/want to in your appointment time, and then only take pictures of the favorites at the end.
Should I get a sitter for the kids?
As much as we love children, we strongly recommend you not bring them to any bridal store. From a child’s perspective, a bridal salon is not a very fun place to be. They’re expected to sit still for an hour or more and can’t touch anything. Additionally, there are safety hazards, like loose pins, needles, or small objects like beads that they can put in their mouths.
It’s also important to get a sitter because the appointment is a time for you to focus on yourself, with no distractions. We know how much your child’s opinion means to you, but a cranky child can be tough to impress. We know, we have small children ourselves! A better way to involve them in the process is to bring them to the final fitting, so they can see the final product and only have to control themselves for 20 minutes or so.
My bridesmaids are scattered all over, what are my options?
We work with bridesmaid groups with girls all over the country and the world! There is always a chance of dye lot variations on color if your bridesmaids order from all different salons. To ensure they all match in color, you will need to order them at the same time from the same salon. Your out of town girls can either need to get measured, or we would be happy to walk them through the steps of measuring themselves and finding them an appropriate size. Our in-house alteration specialists can easily tailor a gown in a day for girls travelling in town shortly before the wedding (Advanced notice is required for this request. If advance notice is not made, rush fees may apply).
I need my bridesmaid to be measured for an order being placed out of state. Can you help?
We would love to help! Since we put our salesgirls through extensive training, we do have a $20 measuring fee. Have your bridesmaid come prepared with the designer and style of her dress, so we can see what silhouette the dress is to make appropriate suggestions. The name and phone number of the salon you are ordering from is also helpful in case we need to call to see if there are any special instructions for measuring for a particular dress. We will give the bridesmaid a copy of her measurements and our sizing suggestions, but the size decided is completely between the bridesmaid and the store the dress is being purchased from.
You took my measurements, but the dress doesn’t fit me perfectly. Why is that?
The gowns are all cut to a standard sizing chart and the measurements are there to guide you in choosing the best size. There sometimes can be no such thing as ‘the perfect size’ as most of these gowns do not stretch like ready-to-wear. When we are sizing, we ask each customer what her comfort is while taking measurements. Every person wears their clothing differently and prefers to be measured a different way. We will then take these measurements and compare them to the sizing chart for that designer. We recommend to order the largest size your measurements fall into and then have the gown tailored down to your shape. Since no one will know their body better than the customer, the size chosen is at their discretion completely and we will not make you order a size you do not want.
Women with the same measurements can still have completely different shapes. You can stand 2 women next to each other with the same bust measurement. One may have a larger cup and a smaller rib cage, the other may have a larger rib cage and smaller cup. One of these women may require more alterations than the other. This does not mean the wrong size was ordered, it just means there may be tweaks needed to fit the gown perfectly to your particular body shape.
Are you handicap accessible?
Absolutely! If you or someone in your group has any special needs or is in a wheelchair, just let us know when you book your appointment and we will set everything up to make your visit stress-free.
Do you do outside alterations?
Our seamstresses are specially skilled in tailoring bridal and bridesmaid dresses that are purchased from us. Unfortunately during most times of the year, our seamstresses are inundated with work for our own customers. Call for possible availability during our down season, which is typically between November-February.
Do you take dresses on consigment?
We do not take dresses on consignment or buy back dresses.